Term & Conditions

In General Privacy Policy


Our privacy policy, which sets out how we will use your information, can be found at [Privacy Policy Link]. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Excel Telecom (Pvt.) Ltd “www.excelestore.com.bd” owns and operate this Website. This document governs your relationship with Excel Telecom (Pvt.) Ltd (“www.excelestore.com.bd”). Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using this website, you are agreeing to all the Terms of this website, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.


Prohibitions


You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense, and www.excelestore.com.bd will report any such breach to the relevant law enforcement authorities and disclose your identity to them.


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website.


Intellectual Property, Software and Content


The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.excelestore.com.bd or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.excelestore.com.bd and its licencors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.




Terms of Delivery



01. Product will be delivered within 24 hours in all divisional city of Bangladesh once confirmed by customer.


02. In case of product Shortage, Color Shortage.


03. Outbreak  of COVID-19 if any area or building fall under Lockdown product may delivered delayed or canceled. 


04. Customer will have to pay additional amount for NMC & Care Pack services purchase which is available with purchased product.


05. Without Handset purchase, other service is Not applicable to purchase individually like-NMC, Care Pack etc.


06. Samsung will not be liable for delivery in case of order cancel by customer/wrong address/ switched off of contact no. or any type of natural disaster or government obligations.


07. In case of wrong address, product delivery might be delayed/cancelled.


08. If Box open by customer/instruction by customer to delivery person then Product cannot be returned.


09. To avail consumer offer, customer need to follow delivery persons instruction & get confirm before paying final amount, after that no complain will be considered.


10. This home delivery facility is for limited time period only.


11. Samsung & Excel Telecom (National Distributor of Samsung) have the right to withdraw these facilities without any prior of notice.





Terms and Conditions for 18 Months Official Warranty



1. Total warranty 18 Months. For first 12 Months, customer will avail General Service policy.

2.  For extended 6 Months, customer will avail free service cost only. Any parts related charge won’t be conveyed.

3.  Extended service warranty will fully be followed Samsung warranty guideline.

4.  To avail extended warranty, Customer have to show the Invoice with seal attached or warranty card given by the Excel eStore.

5.  If customer failed to show valid warranty seal & invoice, in that case Samsung Digital activation data will be applicable to validate warranty.


For  Details, You May Call Us: 01713-229-888 | 09613-121121