In General Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at [Privacy Policy Link]. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Excel Telecom (Pvt.) Ltd “” owns and operate this Website. This document governs your relationship with Excel Telecom (Pvt.) Ltd (“”). Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using this website, you are agreeing to all of the Terms of this web site, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.


You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by and its licencors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Delivery

01. Product will be delivered within 24 hours in all divisional city of Bangladesh once confirmed by customer.

02. In case of product Shortage, Color Shortage.

03. Outbreak  of COVID-19 if any area or building fall under Lockdown product may delivered delayed or canceled. 

04. Customer will have to pay additional amount for NMC & Care Pack services purchase which is available with purchased product.

05. Without Handset purchase, other service is Not applicable to purchase individually like-NMC, Care Pack etc.

06. Samsung will not be liable for delivery in case of order cancel by customer/wrong address/ switched off of contact no. or any type of natural disaster

        or government obligations.

07. In case of wrong address, product delivery might be delayed/cancelled.

08. If Box open by customer/instruction by customer to delivery person then Product cannot be returned.

09. To avail consumer offer, customer need to follow delivery persons instruction & get confirm before paying final amount, after that no complain will be considered.

10. This home delivery facility is for limited time period only.

11. Samsung & Excel Telecom (National Distributor of Samsung) have the right to withdraw these facilities without any prior of notice.

Cash Back: Cash back amount  can be usable in next purchase with in 90 days. After that is will be invalid. 

  1. The pre-order offers of SAMSUNG Fold2 is available for all customers who do a pre-order of Samsung Fold2 (“Device”) during the period 20th Sep- 30th Sep, 2020.Samsung Fold2 is introduced at a Price of Taka 1,99,999/ inclusive of all taxes as prebooking price offer.
  2. A customer can pre-order the Device at
  3. Preorder time line can be changed, extended or shortened based on stock availability.
  4. Every customer who pre-orders the Device on the above-mentioned portal will be eligible for BDT 67,000 Cashback within prebooking timeline.
  5. Customer can avail 90K worth of 1 Time Screen Replacement offer within 1 Year of purchase upon paying 13,000/BDT in our Authorized Service centers in case of broken display.
  6. Customers can avail regular exchange offer for Samsung Fold2. While taking Samsung Fold2 delivery & exchange his/her old device customers need to bring his/her photo ID/NID.
  7. Please note that this order shall be treated as a tentative order only. In order to confirm his/her pre-order the customer will be required to deposit, within 72 hours of the online order, a sum of Taka 25,000/. The delivery schedule will be communicated after booking confirmation.
  8. This promotional pre-order offer is for limited quantity. A customer who has done the tentative pre-order but fails to deposit the amount of Taka 25,000/, will not be eligible for this offer. This amount is non-refundable. No claims shall be entertained afterwards in this regard.
  9. The payment can be made either online or by visiting the selected authorized distributor outlets.
  10. Customers will receive a SMS when the device is ready for delivery. Customers are required to save and show the SMS to retails while picking up the phone (Fold2).
  11. Customers can also avail the interest free EMI facility for making the payment of the remaining amount at the time of delivery. Pre-order customers will be eligible for up to 18 months EMI. The interest free EMI is applicable with selected Banks credit cards only.
  12. Standard Chartered Bank’s all Credit Card holders will be eligible for 10,000/BDT Cashback upon availing 18 Months EMI.
  13. Additional Exchange amount of BDT 15,000/ will be awarded as prebook offer on top of Exchange value of selected models.
  14. For Exchange value interested prebookers need to visit for old handset price evaluation. Final price will be decided upon physical verification in Retail points during product delivery/handover.
  15. Exchange partners SWAP (sister concern of Livewire) holds the sole jurisdiction of setting Exchange value.
  16. Fold 2 prebookers will be eligible for Discount Voucher upto 30K BDT upon purchasing selected models of TVs (55” & above sizes) only from . This discount voucher will not be redeemable any other stores (Online & Offline) except .This discount voucher will be redeemable till 31st Dec’20.
  17. After Prebook confirmation Discount Vouchers will be send to customers via email /SMS.This voucher need to be preserved for future reference while ordering selected TV models from
  18. Samsung authorized distributors reserves the right to change, amend and/or withdraw the pre-book offer, time or change any of these terms & conditions anytime without prior notice.
  19. Product Delivery Timeline:1st Oct’20 onwards (this timeline is subject to change depending on production schedule & Availability of stocks). Prior notifications will be sent to the customers upon any changes in delivery schedule.
  20. Please do not forget to bring your Photo ID during collecting your device (Samsung Fold2).
  21. All disputes shall be subject to exclusive jurisdiction of courts located at Bangladesh.
  22. By Pre ordering Samsung Fold2, Preorder customers have agreed to receive marketing materials from SAMSUNG for further communications & references