Return Policy

1. Samsung Mobile & Electronics - Product Return Procedure

To return a Product to us you may contact us via our website, by email, by telephoning the Customer Call Center Number +8809610990120, (9:00 AM to 6:00 PM Saturday to Thursday).

Collect Dead After Purchase (DAP) certificate from the nearest SAMSUNG Customer Care within 7 days from delivery date (not applicable for color mismatch or Change of mind).

We will inform you about the product return arrangement and inspection to your closest SAMSUNG outlet. Note by, all steps must be completed within 7 (seven) days from delivery.

2. Conditions for returning a product

All product return procedure steps must be completed within 7 days of delivery.

If a fault is found after 7 days from delivery of the Product, your claim will be subjected to SAMSUNG warranty and return policy would not be applicable.

The product must be returned in the original and undamaged box along with all the accessories included inside or outside the box (main set, data cable, travel adaptor, ejection pin, USB connector, micro USB connector, stereo headset, S-Pen, S-Pen Account, Case, including gifts etc.)

When returning a Product, Serial Number at the box and Purchase Order Copy is required

We do not cover faults caused by misuse, neglect, physical damage, software tampering, self

Repairs and liquid damage such faults will be verified by SAMSUNG Customer Care before issuing

The DAP certificate | Samsung Bangladesh

Products sold on our website are intended for domestic use only and are not for commercial use or resale.

For color mismatch, consumer need to check ordered color matching with box label color mentioned in the box. Once the box is opened, color mismatch product cannot be returned.

 3. Return reasons:

a)      Defective Product or Dead after Purchase (DAP)

Products can be returned to us within 7 days after delivery, if there is any defect in the delivered product, Serial Number and IMEI Number verification will be applicable. Consumer needs to collect DAP certificate from the nearest SAMSUNG Customer Care.

b)      Color Mismatch

After delivery products can be returned to delivery man if the box label color mismatches the ordered color. Please remember, box need to be intact in such return. Opened box claim in such scenario will not be accepted. 

Products can be returned if box label color mismatches' device color within the box. In such scenario, open box claims will be accepted after verification of Serial Number and IMEI Number.

Failing to comply with this returning condition of the Products, we have a right to refuse exchange/return. In all cases, we reserve the right to inspect the Product and verify the fault.

Shipping Policy | Samsung Bangladesh

By placing an order, you are confirming purchase of a product on and subject to the terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch time may vary according to availability and subject to any delays resulting from courier delay or force majeure for which we will not be responsible. However, if there is no delay or force majeure issue we would deliver products inside Dhaka city within 1-2 days and beyond Dhaka city within 5-7days.

(a) Our Contract 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Although we try to ensure all details, descriptions and prices of products which appear on this Website are accurate, error may occur. If we discover an error in the price of any goods which you have ordered, we will inform you as soon as possible (before delivery) and give you the option to reconfirm your order at the correct price to cancel it. If we are unable to contact, we will treat that order as cancelled. For online payment or mobile banking, we would adjust payment issue consulting consumer one to one.