Shipping and Delivery
We ship your products once the order and payment confirmed
over phone call. We use third-party shipping services to ship the items across
all over the Bangladesh.
The delivery of your order may take inside Dhaka and for outside Dhaka:
| Area | Shipping Time |
|---|---|
| Inside Dhaka | 1 - 3 days |
| Outside Dhaka | 2 - 4 days |
# Tracking ID will be sent as SMS and
customer can track the courier directly from courier service.
# Delays are to be expected in case of
contingency.
# If there is any delay in courier due to
the issues courier service Excel eStore is not responsible.
Product
Change:
A customer can change a product variant before the
shipment. After the shipment process began, a customer cannot change the
product or item.
To make changes in the item list before shipping,
customers can call +8809610990120 or +01713229888 in applicable cases, the
price will have to be adjusted while additional charges may apply in such
cases.
Store pickup:
After placing an order from the website with select Store
Pickup, A customer can pick up the product from an outlet. A customer can visit
the outlet & pick up the product from a store with in 2 or 3 days after Excel
eStore confirmation.
To pick the product from a store you should bring:
# Your order numbers.
# Your NID Card.
A few more things to know about store pickup:
# There’s no charge for Store Pickup.
# Only cash acceptable in store pickup, but customer can pay advance by online payment.
# Other services like phone setup/data transfer/exchange
facility not available in store pickup.