Shipping and Delivery
We ship your products once the order and payment confirmed over phone call. We use third-party shipping services to ship the items across all over the Bangladesh.
The delivery of your order may take inside Dhaka and for outside Dhaka:
|Inside Dhaka||1 - 3 days|
|Outside Dhaka||2 - 4 days|
# Tracking ID will be sent as SMS and customer can track the courier directly from courier service.
# Delays are to be expected in case of contingency.
# If there is any delay in courier due to the issues courier service Excel eStore is not responsible.
A customer can change a product variant before the shipment. After the shipment process began, a customer cannot change the product or item.
To make changes in the item list before shipping, customers can call +8809610990120 or +01713229888 in applicable cases, the price will have to be adjusted while additional charges may apply in such cases.
After placing an order from the website with select Store Pickup, A customer can pick up the product from an outlet. A customer can visit the outlet & pick up the product from a store with in 2 or 3 days after Excel eStore confirmation.
To pick the product from a store you should bring:
# Your order numbers.
# Your NID Card.
A few more things to know about store pickup:
# There’s no charge for Store Pickup.
# Only cash acceptable in store pickup, but customer can pay advance by online payment.
# Other services like phone setup/data transfer/exchange facility not available in store pickup.